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可以和知你客服通信

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This commit is contained in:
rjb
2026-03-07 13:59:49 +08:00
parent a789321005
commit 599b8f2851
6 changed files with 133 additions and 7 deletions
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29
saars/android-app/app/src/main/java/com/saars/chatplatform/presentation/agent/AgentChatActivity.java
View File

@@ -4,6 +4,8 @@ import android.os.Bundle;
import android.widget.Toast;
import androidx.appcompat.app.AppCompatActivity;
import org.json.JSONObject;
import androidx.recyclerview.widget.LinearLayoutManager;
import androidx.recyclerview.widget.RecyclerView;
@@ -97,18 +99,41 @@ public class AgentChatActivity extends AppCompatActivity {
appendBotMessage(reply);
scrollToBottom();
} else {
Toast.makeText(AgentChatActivity.this, "请求失败: " + response.message(), Toast.LENGTH_SHORT).show();
String errMsg = getErrorMessage(response);
Toast.makeText(AgentChatActivity.this, errMsg, Toast.LENGTH_LONG).show();
}
}
@Override
public void onFailure(Call<ApiService.AgentChatResponse> call, Throwable t) {
binding.btnSend.setEnabled(true);
Toast.makeText(AgentChatActivity.this, "请求失败: " + t.getMessage(), Toast.LENGTH_SHORT).show();
String msg = t.getMessage();
if (msg == null || msg.isEmpty()) msg = "网络异常";
Toast.makeText(AgentChatActivity.this, "知你客服暂不可用: " + msg, Toast.LENGTH_LONG).show();
}
});
}
/** 从 502/503 等错误响应中解析后端返回的 error 文案 */
private String getErrorMessage(Response<ApiService.AgentChatResponse> response) {
try {
if (response.errorBody() != null) {
String body = response.errorBody().string();
if (!body.isEmpty()) {
JSONObject jo = new JSONObject(body);
if (jo.has("error")) {
return jo.optString("error", "知你客服暂不可用，请稍后重试");
}
}
}
} catch (Exception ignored) { }
int code = response.code();
if (code == 502 || code == 503) {
return "知你客服暂不可用，请稍后重试";
}
return "请求失败: " + response.message();
}
private void appendUserMessage(String content) {
ApiService.Message m = new ApiService.Message();
m.id = "local_u_" + System.currentTimeMillis();

13
saars/backend/app/api/agent_proxy.py
View File

@@ -30,5 +30,16 @@ def agent_chat():
try:
reply = chat_with_agent(base_url, username, password, agent_id, message, user_id)
return jsonify({"reply": reply or ""})
except ValueError as e:
err = str(e)
if "401" in err or "登录失败" in err:
return jsonify({"error": err}), 503
return jsonify({"error": err}), 502
except Exception as e:
return jsonify({"error": str(e)}), 502
err = str(e)
# 任何包含 401/Unauthorized 的异常都视为平台认证失败，返回友好提示
if "401" in err or "Unauthorized" in err:
return jsonify({
"error": "知你客服平台登录失败(401)，请确认 8037 服务已启动且 PLATFORM_USERNAME/PLATFORM_PASSWORD 正确"
}), 503
return jsonify({"error": err}), 502

4
saars/backend/app/config.py
View File

@@ -17,9 +17,9 @@ class Config:
"""Base config."""
SECRET_KEY = os.getenv("SECRET_KEY", "dev-secret-change-in-production")
SQLALCHEMY_TRACK_MODIFICATIONS = False
# 知你客服 Agent 代理（方式一）：低代码平台地址与对接账号（用户名 amind，密码 123456）
# 知你客服 Agent 代理：与 androidExampleDemo 一致，8037 使用 admin/123456
PLATFORM_BASE_URL = os.getenv("PLATFORM_BASE_URL", "http://101.43.95.130:8037")
PLATFORM_USERNAME = os.getenv("PLATFORM_USERNAME", "amind")
PLATFORM_USERNAME = os.getenv("PLATFORM_USERNAME", "admin")
PLATFORM_PASSWORD = os.getenv("PLATFORM_PASSWORD", "123456")
PLATFORM_AGENT_ID = os.getenv("PLATFORM_AGENT_ID", "7332bba7-f9e7-4e10-9af6-7a0509a3ef97")
JWT_ACCESS_TOKEN_EXPIRES = timedelta(hours=1)

23
saars/backend/app/services/agent_proxy.py
View File

@@ -21,12 +21,26 @@ def _get_platform_token(base_url, username, password):
return _platform_token
url = f"{base_url.rstrip('/')}/api/v1/auth/login"
try:
# 8037 使用 form 登录；先 form，失败再试 JSON
r = requests.post(
url,
data={"username": username, "password": password},
headers={"Content-Type": "application/x-www-form-urlencoded"},
timeout=10,
)
if r.status_code == 422:
logger.warning("平台登录 form 返回 422，尝试 JSON: %s", r.text[:200] if r.text else "")
r = requests.post(
url,
json={"username": username, "password": password},
headers={"Content-Type": "application/json"},
timeout=10,
)
if r.status_code == 401:
logger.warning("平台登录仍 401，请检查 PLATFORM_USERNAME/PLATFORM_PASSWORD 及平台账号: %s", r.text[:200] if r.text else "")
raise ValueError(
"知你客服平台登录失败(401)，请确认 8037 服务已启动且 PLATFORM_USERNAME/PLATFORM_PASSWORD 正确"
)
r.raise_for_status()
data = r.json()
token = data.get("access_token")
@@ -35,6 +49,15 @@ def _get_platform_token(base_url, username, password):
_platform_token = token
_token_expires_at = time.time() + 3600 # 假设 1 小时有效
return token
except requests.exceptions.HTTPError as e:
if e.response is not None and e.response.status_code == 401:
raise ValueError(
"知你客服平台登录失败(401)，请确认 8037 服务已启动且账号配置正确"
)
logger.exception("平台登录失败: %s", e)
raise
except ValueError:
raise
except Exception as e:
logger.exception("平台登录失败: %s", e)
raise

67
saars/backend/scripts/check_platform_login.sh Normal file
View File

@@ -0,0 +1,67 @@
#!/bin/bash
# 检查 8037 平台是否可访问，以及登录接口是否可用
# 用法: bash scripts/check_platform_login.sh
# 或指定账号: PLATFORM_USERNAME=你的账号 PLATFORM_PASSWORD=你的密码 bash scripts/check_platform_login.sh
BASE_URL="${PLATFORM_BASE_URL:-http://101.43.95.130:8037}"
USER="${PLATFORM_USERNAME:-admin}"
PASS="${PLATFORM_PASSWORD:-123456}"
echo "=== 1. 检查 8037 是否可访问 ==="
echo "GET $BASE_URL"
if curl -s -o /dev/null -w "%{http_code}" --connect-timeout 5 "$BASE_URL" | grep -qE '^[23]'; then
echo " 可访问"
else
echo " 无法访问或超时，请检查 8037 服务是否启动、防火墙/安全组是否放行"
exit 1
fi
echo ""
echo "=== 2. 尝试登录（先 form，再 JSON） ==="
# 先试 form（8037 可能只接受 form）
echo "2a. POST form: username=$USER, password=***"
RESP=$(curl -s -w "\n%{http_code}" -X POST "$BASE_URL/api/v1/auth/login" \
-H "Content-Type: application/x-www-form-urlencoded" \
-d "username=$USER&password=$PASS" \
--connect-timeout 10)
HTTP_BODY=$(echo "$RESP" | head -n -1)
HTTP_CODE=$(echo "$RESP" | tail -n 1)
if [ "$HTTP_CODE" != "200" ] && [ "$HTTP_CODE" != "201" ]; then
echo " form 状态: $HTTP_CODE, 响应: $HTTP_BODY"
echo "2b. POST JSON: {\"username\":\"$USER\",\"password\":\"***\"}"
RESP=$(curl -s -w "\n%{http_code}" -X POST "$BASE_URL/api/v1/auth/login" \
-H "Content-Type: application/json" \
-d "{\"username\":\"$USER\",\"password\":\"$PASS\"}" \
--connect-timeout 10)
HTTP_BODY=$(echo "$RESP" | head -n -1)
HTTP_CODE=$(echo "$RESP" | tail -n 1)
fi
if [ "$HTTP_CODE" = "200" ] || [ "$HTTP_CODE" = "201" ]; then
echo " 状态: $HTTP_CODE 成功"
if echo "$HTTP_BODY" | grep -q "access_token"; then
echo " 响应含 access_token，登录正常"
else
echo " 响应无 access_token，内容: $HTTP_BODY"
fi
elif [ "$HTTP_CODE" = "401" ]; then
echo " 状态: 401 未授权"
echo " 响应: $HTTP_BODY"
echo " -> 请确认 8037 上账号 $USER 的密码是否正确"
exit 1
elif [ "$HTTP_CODE" = "422" ]; then
echo " 状态: 422 参数错误"
echo " 响应: $HTTP_BODY"
echo " -> 8037 可能要求 form 或不同字段名，已尝试 form 与 JSON"
exit 1
else
echo " 状态: $HTTP_CODE"
echo " 响应: $HTTP_BODY"
exit 1
fi
echo ""
echo "=== 3. 若上面都成功，SAARS 后端应能正常代理知你客服 ==="
echo " 重启后端: cd saars && docker compose restart backend"

4
saars/docker-compose.yml
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@@ -10,9 +10,9 @@ services:
PORT: "8052"
DATABASE_URL: mysql+pymysql://root:!Rjb12191@gz-cynosdbmysql-grp-d26pzce5.sql.tencentcdb.com:24936/liaotian_db?charset=utf8mb4
REDIS_URL: redis://redis:6379/0
# 知你客服 Agent 代理（方式一）：平台账号 amind/123456；Agent ID 需在平台 Agent 管理中点「知你客服」复制
# 知你客服 Agent 代理（与 androidExampleDemo 一致：admin/123456，8037 form 登录）
PLATFORM_BASE_URL: http://101.43.95.130:8037
PLATFORM_USERNAME: amind
PLATFORM_USERNAME: admin
PLATFORM_PASSWORD: "123456"
PLATFORM_AGENT_ID: "7332bba7-f9e7-4e10-9af6-7a0509a3ef97"
depends_on: